■ Exchange/Return Guide ■

• Recipient: elborn 

• Zip code: 14322

• Glitter address: 718-720 B, 190 Gwangmyeong G Tower B-dong, Hoshi, Gwangmyeong-si, Gyeonggi-do  



• Please exchange/return the product within 48 hours (including weekends and holidays) through the 1:1 inquiry board and channel talk.
All return and exchange requests must be made within seven days of repairing the product.

* You need to return it 10 days in advance and let me know your tracking number. *
(Please note that the period is based on KST.)



* If any items are missing from your package, contact our customer service the day you receive your package. 

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elborn will only bear the shipping costs of defective or wrongly shipped items.  

All customers will be responsible for returning shipping costs , initial shipping costs and possible return tax may be deducted on the refund.

If non-defective items are sent to elborn along with defective items, the buyer will be responsible for all shipping costs.

 

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Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

• Any item where the tags have been removed, regardless of if they were defective before arrival.
• Customized or handmade items.
• Items that show traces of use, wash, or alterations.
• Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
• All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer.

elborn   is not responsible for problems caused by carelessness of buyers.  

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by elborn 

according to seller and buyer’s protection laws.  Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. 

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.